BONEEK

boneek.com.bd

REFUND POLICY

Effective Date: May 2026     |     Version: 1.0

1. Introduction

Welcome to Boneek. We understand that choosing an eCommerce platform is a significant decision for your business. This Refund Policy has been crafted to give you confidence and clarity — so you know exactly what to expect when you subscribe to Boneek.

Boneek is a Software as a Service (SaaS) platform. Upon successful payment, your account is activated immediately and you gain full access to all features included in your selected plan. Given the nature of digital services, subscription fees are generally non-refundable.

However, we have established a limited refund window to ensure that every new merchant can start their journey with complete peace of mind.

2. Refund Claim Window

Refund requests are accepted within 7 (seven) calendar days from the date of successful payment.

Important: No refund claims will be accepted or processed after the 7-day window has expired, under any circumstances.

3. Eligibility Condition for Refund

Submitting a refund claim within the 7-day window does not automatically guarantee approval. A refund will be considered only under the following specific condition:

A refund is applicable solely if Boneek fails to deliver a fully functional, usable website/store to the merchant within 7 (seven) calendar days of the payment date — due to a technical or operational failure on Boneek’s part.

This means: if Boneek is unable to complete your store setup and handover within the stipulated period, you may be eligible to request a refund.

Please note: Upon account activation, your store is provisioned and accessible. As a result, eligible refund scenarios are inherently limited to confirmed service delivery failures on our end.

4. Non-Refundable Circumstances

Refund requests will not be approved in the following situations:

• Dissatisfaction with a specific feature or preference-based expectations
• Change of business plan, business direction, or platform preference
• Incorrect plan selection at the time of purchase
• Partial or unused subscription period (pro-rated refunds are not offered)
• Subscription renewal charges
• Any claim submitted after the 7-day refund window has closed
• Failure to utilise the platform due to reasons within the merchant’s control

5. How to Submit a Refund Request

If you believe you meet the eligibility condition stated in Section 3, please contact us within the 7-day window through the following channels:

• Email: support@boneek.com.bd
• WhatsApp Support: [Contact Number]

Your request must include:

• Your registered email address
• Payment reference number / transaction ID
• A clear description of the issue and reason for the refund request

Our support team will acknowledge your request and respond within 3 (three) business days of receipt.

6. Refund Processing

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used at the time of purchase.
• Payment gateway or processing fees (if applicable) may be deducted from the refund amount.
• Processing time: 7–10 business days from the date of approval.

7. Policy Amendments

Boneek reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Any changes will take effect immediately upon publication on our official website. Continued use of the platform following any amendment constitutes acceptance of the revised policy.

8. Contact & Support

For any questions regarding this Refund Policy, please reach out to us:

• Email: hello@boneek.com.bd
• Website: www.boneek.com.bd
• WhatsApp Support: 01806-975141

This policy is governed by applicable laws of the People’s Republic of Bangladesh.